Frequently Asked Questions
Shipping is free on every order within the United States. Orders are processed in 1–3 business days and delivery takes approximately 7–15 business days after shipping. Our products ship from partner warehouses, some located outside the US. See our Shipping Policy for full details.
Once your order ships, you will receive an email with your tracking number. If you haven't received it within 5 business days of placing your order, contact us and we'll help you right away.
If your item arrives defective, damaged, or different from what you ordered, contact us within 30 days of delivery and we'll send you a replacement or a full refund. We do not accept returns for change of mind. See our Refund Policy for full details.
Each product page lists the compatible models. Please check the description before purchasing to make sure the accessory fits your phone, watch, or device. If you're unsure, contact us and we'll be happy to help.
Email us at arielluxurytech@icloud.com or call +1 816-352-1035. We usually respond within 1–2 business days.