At Ariel Luxury, we maintain a strict quality control process and curate only the highest-tier tech accessories. Because our products are premium, made-to-order, or strictly inventoried for quality assurance, all sales are final.
No Returns, Refunds, or Exchanges
We do not accept returns, process refunds, or offer exchanges for any items purchased through our store. Please review your cart, verify device compatibility (e.g., selecting the correct iPhone model or Apple Watch size), and confirm your shipping address carefully before completing your purchase. Once an order is placed and processed, it cannot be altered, canceled, or refunded.
Defective, Damaged, or Incorrect Items
While all sales are final, we stand by the quality of our merchandise. In the rare event that your item arrives damaged, is defective out of the box, or you receive the incorrect item, we will make it right.
To be eligible for a replacement for a damaged or defective item, you must:
Contact us at arielluxurytech@icloud.com within 48 hours of the delivery date timestamp provided by the carrier.
Include your order number in the subject line.
Provide clear, high-resolution photographs or videos demonstrating the defect, damage, or incorrect item.
Include a photo of the original packaging and shipping label.
Upon review and approval of your claim, we will dispatch a replacement of the exact same item at no additional cost to you. We do not issue refunds for defective items; we only provide replacements. If the item is out of stock, you will be issued a store credit for the original purchase amount.
Lost or Stolen Packages
Ariel Luxury is not responsible for packages that are lost or stolen after the shipping carrier marks them as "Delivered." It is the customer's responsibility to provide a secure delivery location. If your package is marked as delivered but you have not received it, please contact the shipping carrier directly to file a claim.
Order Cancellations
Because we strive to process and dispatch orders as quickly as possible from our US warehouses, we cannot guarantee cancellations. If you need to request an address update or cancellation, you must contact us within 1 hour of placing the order. Once the order has been processed by our fulfillment center, it cannot be canceled or modified under any circumstances.